01
Scope and who is responsible
Liana Plant Care is a product of Cultivated Muse. This policy explains how Liana handles personal information through lianaplantcare.com, email correspondence and the Liana app.
Liana is solo-built in Melbourne, Australia. Privacy questions can be sent to hello@lianaplantcare.com.
Who we are
Cultivated Muse is a trading name of Preggi Central Stores Pty Ltd. In this policy, “Liana”, “we” and “us” refer to Preggi Central Stores Pty Ltd.
02
Information handled by this website
Email enquiries
If you email Liana, we receive the address you use and the information you choose to include. We use it to respond, understand feedback, provide support and keep a reasonable record of the conversation.
Waitlist
The waitlist form is currently a visual preview. It does not transmit or save the email address entered. This section will be updated, and a collection notice added to the form, before a waitlist service is connected.
Hosting information
Like most websites, Liana’s hosting provider may automatically process technical information needed to deliver and secure the site, such as IP address, browser and device information, requested pages, date and time, and server or security logs.
Cookies and local preferences
Liana does not currently use advertising or analytics cookies. The Pricing page stores an AUD or USD preference in your browser’s local storage. That preference is not transmitted to Liana and can be removed through your browser settings.
03
Information in the Liana app
Liana is designed to keep the identity, care, observations, photographs, environment, history and relationships of a plant collection together. This may include plant names and nicknames, photographs, notes, places, suppliers, buyers, prices, routines, observations and other information you choose to record.
No Liana account or server
The app is designed without a Liana account, and Liana does not operate a server that holds your collection. Your information is not used to build an advertising profile or sold to data brokers.
Photos and device permissions
If you choose to add photographs or save images to Camera Roll albums, Liana will request the relevant Apple permission. You control these permissions in device Settings.
Exports and advice context
Exports happen when you choose to create and share them. A context bundle can be taken to a person or the AI service of your choice; Liana does not automatically send your plant history to an AI provider.
Purchases
Subscriptions are expected to be processed by Apple through the App Store. Apple handles payment details under its own terms and privacy practices; Liana does not receive your full card details.
Confirm and document the final local storage, iCloud and photo-sync behaviour; crash reporting or diagnostics; App Store receipt handling; and every third-party software development kit included in the released app.
05
Retention and security
Email enquiries are retained only for as long as reasonably needed for support, product development, administration and legal obligations. Hosting and security logs are retained according to the hosting provider’s settings and operational requirements.
Reasonable technical and organisational measures are used to protect information under Liana’s control. No internet transmission or storage system can be guaranteed completely secure.
Your plant records remain under your control through the app’s editing, deletion and export functions. Recently Deleted provides a 30-day opportunity to restore records before permanent deletion.
06
Your access, correction and choices
You can ask what personal information Liana holds about you through correspondence, request access or correction, or ask for it to be deleted where appropriate. Email hello@lianaplantcare.com with enough information to identify the relevant interaction.
Plant records are managed directly within the app. You choose what to record, which device permissions to grant and when to create or share an export.
07
Questions and complaints
Send privacy questions or complaints to hello@lianaplantcare.com. Please explain what happened and the outcome you are seeking. Liana will acknowledge the message and work with you towards a fair response.
If a concern cannot be resolved, information about Australian privacy rights and complaints is available from the Office of the Australian Information Commissioner.
Changes to this policy
This policy will change as Liana’s website and app develop. The current version and revision date will remain available on this page. Material changes will be communicated in an appropriate way before they take effect.